Complaint handling

As a client of FXC AS and user of the FXC Platform, you have the right to complain about our services if you believe it is appropriate. We are committed to responding to your complaint within three business days, unless it is of such a nature that an unusually large amount of documentation is required to give you a fair answer. If we are unable to respond to your complaint within three business days, you will be notified in writing. The CEO is responsible for handling complaints at FXC AS. If you wish to register a formal complaint, you can send it by email to post@fxc.noFXC AS follows the Norwegian FSA Guidelines for handling complaints, which you can find here; Retningslinjer for klagebehandling i bank-, finans-, forsikrings- og verdipapirverksemd - Finanstilsynet.noYou can also send a written complaint to the Norwegian Securities firms association’s Ethics Council, or to the Financial Complaints Board(Finansklagenemda). You also have the option of consulting a lawyer or going to court.